Ipsen USA, Cherry Valley, Illinois, USA, reports that despite challenges caused by the COVID-19 pandemic, it is continuing to provide its range of services.
The company states that the Ipsen Service Team is committed to supporting customers during the COVID-19 pandemic, with both on-site and remote assistance to keep critical heat-treating equipment operational. Its technicians provide a range of services, including installation or relocation of equipment, start-up & testing, furnace evaluations & repair, refurbishments, computer & controls upgrades, spare parts, training, and technical support.
Ipsen explains that it is continuing to provide advanced aftermarket support, including instrument calibrations and temperature uniformity surveys (TUS) that adhere to various industry standards, such as Nadcap, AMS2750E, AMS2769C, and MedAccred. The company provides calibration and TUS services for the aerospace & defence, medical device, automotive, and energy industries to help ensure their equipment remains compliant.
The company states that in accordance with government requirements, it is following all necessary safety protocols, including wearing personal protective equipment, maintaining social distancing, limiting face-to-face contact, and increasing the use of remote assistance where possible.