Ipsen USA, Cherry Valley, Illinois, USA, has expanded its aftermarket service coverage across the US and Canada by hiring five regional sales engineers (RSEs) to assist customers with replacement parts, retrofits, upgrades, service and technical support for any brand of atmosphere or vacuum heat-treating system.
According to the company, the RSEs will fill a crucial role by creating a more efficient system for managing customer needs and streamlining the process between new equipment sales, aftermarket service, and field support. The RSEs reportedly offer a range of experience in engineering, machine repair and metallurgical processes.
They are supervised by Matt Clinite, Ipsen Customer Service Sales Manager, who stated, “Our team is here to identify risk points with our customers’ equipment. Our goal is to help our customers better prepare for maintenance planning and experience maximum furnace up-time and reliability.”