Ipsen USA, Cherry Valley, Illinois, USA, is offering free evaluations of any brand of vacuum heat-treating system in the US. The company has 10,000 of its own furnaces installed worldwide, and maintains a strong focus on customer service and aftermarket support.
During the comprehensive inspection offered by its free evaluation service, an Ipsen Customer Service team member will check all major components of the furnace in a process typically taking under an hour. Ipsen will then provide a written health report with a suggested eighteen-month maintenance plan.
“Finding issues early, and planning for future maintenance, means less unexpected downtime and avoiding costly repairs,” explained Matt Clinite, Ipsen Customer Service Sales Manager. “Thanks to proper maintenance and regular service, many Ipsen furnaces built in the 1960s and 70s are still running today.”
In addition to the free evaluations on offer, Ipsen’s aftermarket services include replacement parts, hot zones, controls and instrumentation upgrades, mechanical retrofits and furnace refurbishments. With a global team of more than 120 field service technicians, Ipsen offers troubleshooting and repairs, preventative maintenance, instrument calibrations and temperature uniformity surveys.